Refund Policy for VS-Challenge.com
Effective Date: 27.11.2024
At VS-Challenge.com, we strive to provide exceptional service and ensure customer satisfaction. If you are not completely satisfied with our product, this refund policy outlines the terms under which refunds may be granted.
Eligibility for Refunds
Refunds may be issued under the following conditions:
- Technical Issues: If you experience persistent technical issues that cannot be resolved by our support team within 30 days of reporting the problem.
- Unused Subscription: If you accidentally purchased or renewed a subscription and have not used the service (logged in or accessed features).
- Trial Period: If you cancel a subscription during a free trial period and were charged in error.
Non-Refundable Circumstances
We do not provide refunds for:
- Partial periods of use for monthly or annual plans.
- Change of mind or lack of usage after purchase.
- Subscriptions canceled after the renewal date.
How to Request a Refund
- Contact our support team at work@michael-ketzer.com within 14 days of the billing date.
- Provide the following information:
- Your account details (email/username).
- Reason for the refund request.
- Any supporting documentation (e.g., screenshots of errors).
Refund Processing
Eligible refunds will be processed within 7-10 business days of approval. Refunds will be issued to the original payment method only.
Policy Modifications
We reserve the right to update or modify this refund policy at any time. Significant changes will be communicated via email or through our platform.
For further questions about our refund policy, please contact us at work@michael-ketzer.com.